Contact Us
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You have a date on the calendar and a name that has to be right. When a question stands between you and that night, write to us. Call Up answers by email only, at support@callup.shop, and we reply within 24 hours on business days. Email keeps a written record of every spelling, number and size, and on a store where we print exactly what you type, that record is what protects your order.
How to reach Call Up
- Email: support@callup.shop
- Reply time: within 24 hours on business days, Monday to Friday
- Changes and cancellations: within 24 hours of placing your order
- Returns: 60 days from delivery, every product, free return label
- Prefer a ready-made subject line? Use Submit a Ticket
Who you are writing to
Call Up is a small online store that prints senior night jerseys, escort line family jerseys, graduation name jerseys, class jerseys for the 27th, and the posters, yard signs and banners that line the fence on the night. Every item is printed after you order, with the name, number and class year you choose, and ships from the USA to the United States, Canada, Australia and New Zealand.
| Detail | Information |
|---|---|
| Business name | Call Up |
| Postal address | 16326 Oak Springs Dr, Ramona, CA 92065, United States |
| support@callup.shop | |
| Phone | We do not take calls; all support is by email |
| Website | callup.shop |
| Countries served | United States, Canada, Australia, New Zealand |
The Ramona address is for letters and legal notices. It is not a shop front, and returns are not sent there: every return travels on the free label we email you, which carries the right address for that parcel.
Why email and not a phone line
A jersey order is mostly text. CHEN-WALSH with a hyphen, number 7 rather than 17, class of 2027, GRANDMA on one escort line jersey and GRANDPA on the next. Read aloud over a phone, those details are easy to mishear. In writing, both of us can see them. When you email a change, we reply with the corrected text so you can check it one more time, and that message stays in your inbox until the parcel is on your doorstep.
It also means you can write at 11 p.m. after the booster club meeting, when you finally have the roster and the escort list in front of you, without waiting for opening hours.
What to put in your message
- Your order number, in the first line, if you have ordered. It is in your confirmation email.
- The email address used at checkout. Writing from that address lets us find the order quickly and confirms it is yours.
- The date of your event, if timing matters: senior night, the leavers’ dinner, graduation, the grad party.
- Exact text in capitals for any name change, with spaces, hyphens and apostrophes described.
- A photo, only if something arrived damaged or wrong. Photos you send us are deleted 30 days after delivery of the fix.
Please never email card numbers, bank details or passwords. We will not ask for them, and no product on this store needs a photo of a person.
Where your question is already answered
Many messages we receive have a full answer on one of our pages. Before you write, a quick look here may save you a day.
| Your question | Where to look | The short answer |
|---|---|---|
| Where is my order? | Order Tracking | Making 1-3 business days, then delivery 7-14 business days |
| Will it arrive before our night? | Shipping & Delivery | Plan on up to 17 business days in total; an estimate, never a promise |
| I spotted a typo | Cancel or Change an Order | Email the order number within 24 hours of ordering |
| How do I send it back? | Returns & Exchanges | 60 days from delivery, any reason, free return label |
| When is my money back? | Refund Policy | Within 7 days of us receiving the return; store credit if you prefer |
| Which size? | Size Guide | Adult S to 5XL, youth YXS to YXL |
| How do I pay? | Payment Methods | The options available are shown at checkout |
| Everything else | FAQs and Help Center | Short answers, grouped by topic |
Questions we answer every season
“Senior night is in three weeks. Have I left it too late?”
Tell us the date and where you are. Our planning figure is up to 17 business days from order to doorstep: 1-3 to make and 7-14 to deliver. Three weeks gives you about 15 business days, which is inside that range but not at the safe end. We will say so honestly, because a delivery estimate cannot be a promise, and we would rather you plan with real numbers. The days-until-the-night planner on our homepage does the same arithmetic for you.
“Our school’s class-jersey order already closed. Can we order just one?”
Yes. There is no minimum on any order, and shipping is free with no coupon. One jersey for one senior is a normal order here. Start with The Walk.
“Can you put the school name or mascot on it?”
No. We print no school names, mascots, crests or logos. Instead you choose the colour pair closest to your school: Navy & Gold, Crimson & White, Royal & White, Forest & Gold, Maroon & Gold, Purple & Gold, Black & Gold, Orange & Black, White & Navy or Heather & Navy. Our Intellectual Property Policy explains why.
“The whole family wants to walk in matching jerseys.”
The Escort Line jersey carries the senior’s number with each person’s role: MOM, DAD, SIS, BRO, GRANDMA, GRANDPA, AUNT, UNCLE or FAMILY. Put everyone on one order, one line each, and write to us if you want a second pair of eyes on the sizes. Little siblings fit youth sizes.
“Do you email a proof before printing?”
No. Before checkout, the product page shows your text on an announcer’s cue card and on the jersey back, and you tick “I read the card back”. That is the proof. Read it aloud, the way it will be called over the speakers. If you find a mistake after ordering, email us within 24 hours.
“It is for my son’s band senior night, not football.”
Band, cheer, colour guard, managers and student trainers are called up too, and our jerseys work the same for every group. For the number, pick the one they wore in their section or on the sideline, or the last two digits of their class year.
“We are in Australia. Is this the same as a leavers’ jersey?”
It serves the same purpose: a Year 12 jersey with the student’s name and year. Delivery to Australia, New Zealand and Canada is estimated at 7-14 business days after making. Any import duties or taxes depend on your country’s rules and are not something we control.
“He wants to wear it over a hoodie. Which size?”
Fall nights in the bleachers get cold, and many seniors pull the jersey over a hoodie for the walk. If that is the plan, tell us their usual T-shirt size and we will talk it through; often the answer is one size up. Adult sizes 2XL and 3XL add $2, and 4XL and 5XL add $4. If it still does not fit, the 60-day return covers it.
“Is there a jersey for graduation day?”
Yes. The Stage Walk name jersey is designed to be worn under an open gown and again at the grad party in June. The same personalisation rules apply: up to 12 letters in capitals, a number from 0 to 99, and the class year.
“Does the yard sign come with a stake?”
Posters, yard signs and banners ship rolled or flat. Frames, stakes and hanging hardware are not included unless the product page says so, so plan to pick up a stake or zip ties locally before the night.
What happens to what you send us
Your messages are used to answer you and to keep a record of your order, nothing else. We never add you to a marketing list because you emailed support. Photos of a damaged item are kept only while we fix the problem and are deleted 30 days after delivery of the fix. The name and number on your order stay with the order record so that a return or reprint can be matched to the right jersey. You can ask to see or delete your information at any time; our Privacy Policy has the details.
When we reply
A person reads every email and replies within 24 hours on business days. Business days are Monday to Friday. A message sent on Friday evening is answered by the end of Monday at the latest, and often sooner. Our replies come from support@callup.shop; if one does not reach you, look in your spam or promotions folder and add our address to your contacts.
For anything time-sensitive, put it in the subject line. “Change my order” or “Event on Friday” helps us see it first. The Submit a Ticket page has a link for each topic that opens your email with the right subject already typed.
Group, booster club and school-wide orders
Parents organising jerseys for several seniors, or an entire senior class whose school does not run a class-jersey order, are welcome. Email us the number of jerseys, the colour pair, and the date of the night. Each senior can be a separate line on one order with their own name, number and size. Because every jersey is printed to order, there is no minimum and no need to collect a set number before ordering. Our designs carry no school marks, so a group order looks the same as a family one: names, numbers and colours.
Something we got wrong
If a print arrives smudged, a size or colour does not match your order, or a poster tube was crushed in transit, email us with the order number and a photo of the problem. We will make it right. You can return any product within 60 days of delivery, and refunds are sent within 7 days of the return reaching us. If you prefer, we can issue store credit instead, and it never expires.
Writing for someone else’s order
Grandparents often order the senior’s jersey as a gift and have it shipped straight to the family’s address, while an aunt in Canada may pay for the whole escort line. If you are writing about an order you did not place, please copy in the person whose email was used at checkout, or ask them to write to us. We can answer general questions for anyone, but changes, cancellations and refunds go through the buyer, because the order and the payment are theirs. If the senior is writing, that is welcome too; for under-18s, we ask that a parent or guardian is copied on any change to an order.
Letters and formal notices
Copyright notices, intellectual property concerns and privacy requests can be emailed with the subject “Copyright notice”, “IP concern” or “Privacy request”, or posted to Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, US. The DMCA page and Privacy Policy explain what to include.