Privacy Policy
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A senior night order carries more personal detail than most purchases: a last name, a jersey number, a class year, sometimes the word MOM or GRANDPA, and a delivery address that has to be right before a date that will not move. This page tells you what Call Up collects when you visit callup.shop or order from us, why we keep it, who else touches it, when it is deleted and what you can ask us to do with it. Call Up is based at 16326 Oak Springs Dr, Ramona, CA 92065, United States. Privacy questions go to support@callup.shop, and we answer within 24 hours on business days.
Your privacy, read back in short
- We collect what it takes to print your jersey, poster, sign or banner, ship it and help you afterwards. Nothing more is asked of you.
- The name, number, class year and family role you type are stored with your order, because that is the text we print.
- No product on this store needs a photo. If you email us a photo, for example of a damaged parcel, it is deleted 30 days after delivery of the fix.
- The days-until-the-night planner keeps the date you pick in your own browser. It is never sent to us.
- We do not sell your personal information or rent our customer list to anyone.
- You can ask to see, correct or delete your information at any time by email.
What we learn when you order
Checkout asks for the details a parcel needs to reach the right porch: your name, email address, billing address and shipping address. The order itself records which products you chose, the size of each one, the colour pair, the quantity and the price you paid. If you create an account, we also keep your login email and a protected version of your password; we never see the password itself.
The words you ask us to print
The personalisation fields are the heart of every order here. When you fill in a name (up to 12 letters, printed in capitals), a number from 0 to 99, a class year of 2027 or 2028, or a family role such as MOM, DAD, SIS, BRO, GRANDMA, GRANDPA, AUNT, UNCLE or FAMILY, that text is saved as part of the order line. So is your tick in the required “I read the card back” box, which records that you checked the cue-card preview before paying. We keep these words with the order for the same reason a printer keeps a job ticket: if the parcel arrives damaged, if you return it, or if you reorder for a younger sibling two years later, the exact spelling is on file.
A name on a jersey is usually a student’s last name or nickname. It is personal information, but it is not sensitive in the legal sense, and we treat it with the same care as your address. We do not use the names you type to build profiles, we do not publish them, and we do not show them on the site as “recent orders”.
Messages and photos you send
When you email support, we keep the message, your email address and anything you attach. Most messages are short: a typo found an hour after ordering, a question about whether a hoodie fits under an adult XL, a request to start a return. Sometimes a customer sends a photo of a crushed tube or a misprinted number. We use that photo only to sort out the problem, and photos you send us are deleted 30 days after delivery of the replacement or the close of the claim. You never need to send a photo of a student, and we ask you not to.
Technical details from your visit
Like any website, the server that runs callup.shop records basic connection information when a page loads: your IP address, browser type, device type, the page requested and the time. These server logs help keep the store running and spot attacks or broken links. They are kept for a short time by our hosting provider and are not used to identify you for marketing.
Why we use it
Every use below traces back to a job you asked us to do or a duty the law places on a business.
| Information | What we do with it | Why we are allowed to |
|---|---|---|
| Name, email, addresses | Confirm the order, print the packing slip, ship the parcel, send status emails | Needed to carry out your purchase |
| Personalisation text and read-back tick | Print the name, number, year and role exactly as typed; check a reprint or return against it | Needed to carry out your purchase |
| Order history | Handle cancellations within 24 hours, returns within 60 days and refunds; keep tax and accounting records | Contract and legal record-keeping |
| Support emails and attachments | Answer you, fix a problem, track that it was fixed | Needed to help you; our interest in resolving complaints |
| Server logs | Keep the site secure, block abuse, repair errors | Our interest in a working, safe store |
| Marketing email address, if you opt in | Occasional notes, for example when graduation products open | Your consent, which you can withdraw in one click |
If you live in the European Economic Area or the United Kingdom and read this page while ordering for a family member in one of our shipping countries, the legal bases above are the ones we rely on: contract, legitimate interests, consent and legal obligation.
The date planner stays on your device
The homepage and some product pages have a small tool that counts the days until your senior night or graduation and suggests an order-by date. You pick the date of the night; it does the arithmetic using our published 1-3 business days to make and 7-14 business days to deliver. To remember the date between visits, the tool writes it to your browser’s local storage on your own phone or computer. That value never leaves your device: it is not sent to callup.shop, not attached to your order, and we cannot see it. Clearing your browser data, or using a private window, removes it. Nothing else in the planner is stored.
Cookies the cart and checkout need
A cookie is a small text file a site asks your browser to keep. This store runs on WordPress with WooCommerce, and those systems set a handful of cookies so that a jersey you add to the cart is still there when you open the checkout.
| Cookie | Purpose | How long it lasts |
|---|---|---|
| woocommerce_cart_hash | Notices when the contents of your cart change | Until you close the browser |
| woocommerce_items_in_cart | Tells the site your cart is not empty | Until you close the browser |
| wp_woocommerce_session_ | Links your browser to the cart stored on the server, including your personalisation text before checkout | Up to 2 days |
| wordpress_logged_in_ and related login cookies | Keep you signed in if you have an account | The session, or longer if you choose “remember me” |
| Security cookie from our hosting and network provider | May be set to tell real visitors apart from automated traffic | Short-lived |
These cookies are essential. If you block them in your browser settings, you can still read the pages, but the cart and checkout will not work. The list above describes the cookies the store needs to sell to you. If an analytics or advertising tool is ever added, it will be named on this page first, and where the law calls for consent it will not run until you give it.
Who else handles your information
We share personal information only with the services that make a print-to-order store work, and only the part each one needs.
- Payment provider. The payment options available are shown at checkout. The provider you choose there processes your payment on its own secure systems. We receive a confirmation that payment went through, never your full card or account number.
- Print and fulfilment partners. The partner that prints your order receives the product, size, colour, the personalisation text and the shipping address. Without those it cannot make or send the parcel.
- Delivery services. The postal service or courier that carries your parcel receives your name and shipping address, and sometimes your email so it can send tracking updates.
- Hosting and email. The company that hosts callup.shop and the provider that carries our support email store data on our behalf.
Each of them may use what we pass on only to do that job for us. We may also disclose information if a court or the law requires it, to stop fraud, or as part of a sale or transfer of the business, in which case this policy would still cover what was collected under it. We do not sell or rent personal information, and we do not share it for cross-context behavioural advertising.
How long each thing is kept
| Information | Kept for |
|---|---|
| Order records, including personalisation text | As long as tax and accounting law requires, then deleted or made anonymous |
| Photos you email us | Deleted 30 days after delivery of the resolution |
| Support conversations | As long as they help with your order or a later claim on it |
| Account details | Until you ask us to close the account |
| Marketing preference | Until you unsubscribe |
| Planner date | Only in your browser; we never hold it |
A worked case: a dad orders a Crimson & White jersey with HARLAN and number 22 in October, then emails a photo because the number arrived smudged. The photo helps us confirm the reprint. Thirty days after the reprint is delivered, the photo is deleted. The order line with HARLAN 22 stays in the accounting record, which is how a return in December can still be matched to the right shirt.
How the information is protected
Every page on callup.shop loads over an encrypted HTTPS connection, including the cart and checkout. Access to orders is limited to the people who need it to print, ship or support them. Payment details are handled by the payment provider, not by us. No system can promise perfect security, but if a breach ever affected your information we would tell you when the law requires it and explain what happened.
Seniors, siblings and age
Our products are for high-school seniors and their families, so we know some shoppers are 17. The store is not directed to children under 13, and we do not knowingly collect information from them. A little sister’s youth XS escort jersey is ordered by an adult; the name printed on it is part of that adult’s order. If you are under 18, please order with a parent or guardian. If you believe a child under 13 has given us personal information directly, email us and we will delete it.
What you can ask us to do
Depending on where you live, including California, Canada, Australia and New Zealand, you may have the right to:
- find out what personal information we hold about you and get a copy;
- correct anything that is wrong, such as a misspelled street name on your account;
- have information deleted, except records the law says we must keep;
- withdraw consent to marketing email at any time;
- opt out of any sale or sharing of personal information, which we do not do;
- complain to your local privacy regulator.
Email support@callup.shop from the address used on your order, and tell us what you want done. We may ask a question to confirm it is really you, because a jersey order includes another person’s name. We reply within 24 hours on business days and complete the request within the time your law allows. Using these rights never changes how we treat your order.
Orders that cross a border
Call Up ships from the USA to customers in the United States, Canada, Australia and New Zealand. If you order a Year 12 leavers’ jersey from Auckland or a grad jersey from Calgary, your details are processed in the United States, where our services run. We take the same care with them as with a domestic order, and the protections on this page apply wherever you live.
Changes to this page
When our services or the law change, we update this policy and the date at the top. If a change matters to how your information is used, we will say so on the site or by email before it takes effect.
Questions about your information
Write to support@callup.shop or post to Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, US. You may also find these pages useful: our Terms of Service, the Payment Methods page, how we handle returns and exchanges, and all the ways to reach us on Contact Us.