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Every page and shelf on Call Up is listed below, and the list updates itself as pages and categories change. Under the list you will find a plain guide to how the store is laid out, so you can go straight to the jersey, the policy or the answer you came for.
Pages
- Shop
- Shipping & Delivery
- Returns & Exchanges Policy
- Refund Policy
- Cancel or Change an Order
- Order Tracking
- Payment Methods
- Privacy Policy
- Terms of Service
- DMCA
- Intellectual Property Policy
- Submit a Ticket
- Contact Us
- About Call Up
- FAQs
- Help Center
- Size Guide
- Sitemap
Shop by category
Products
- Class of 2027 Senior Yard Sign — Called Up
- Escort Line Family Jersey — Name & Number of Your Senior
- Family of a 2027 Senior Crewneck Sweatshirt
- Last First Day Jersey Tee — Class of 2027
- Little Sib Youth Jersey — My Senior Walks Tonight
- Now Walking Cue Card Poster — Class of 2027
- Proud Grandparent Jersey Tee — Class of 2027
- Senior Dad Jersey Tee — Class of 2027 Escort
- Senior Mom Jersey — Class of 2027 Escort
- Senior Night Gym Wall Banner — Class of 2027
- Senior Night Jersey — Class of 2027 Button-Front
- Senior Night Jersey — Class of 2027 Long Sleeve
- Senior Night Jersey — Class of 2027, Name & Number
- Senior Night Jersey — Class of 2027, Number 27 V-Neck
- Senior Night Jersey Tee — Class of 2027, Band, Cheer & Crew
- Senior Night Pullover Hoodie — Class of 2027
- Stage Walk Grad Jersey — Class of 2027, Name & Year
- Stage Walk Tank Jersey — Class of 2027 Grad
- Tassel Side Grad Day Raglan Tee — Class of 2027
- The 27th Class Day Jersey — Class of 2027
How the store is laid out
Call Up is organised around the night, not around garment types. A senior night has a running order: the senior lines up, the announcer reads the card, the escort line steps out, and later in the year comes graduation and the party. The five shelves of the shop follow that order. If you know which moment you are shopping for, you already know which shelf to open.
Alongside the shelves sit three kinds of pages. Help pages answer questions before and after you order. Policy pages set out the rules in exact numbers: how long, how much, how many days. Company pages tell you who we are and how to reach us. Every one of them can be reached from the footer at the bottom of any page and from the list above.
| Layer | What it holds | Start here |
|---|---|---|
| Shop | Jerseys, tees, hoodies, crewnecks, posters, yard signs and banners for the Class of 2027 | All products |
| Help | Answers, tracking, sizing and ways to reach us | Help center |
| Policies | Shipping, cancellations, returns, refunds, payment, privacy, terms and rights | Shipping and delivery |
The five shelves of the shop
The Walk: the senior’s own jersey
The Walk holds the jersey the senior wears while their name is read. The name and number jersey lets you type the back yourself and read it back on the announcer’s cue card before ordering. Beside it are fixed designs: a V-neck with the number 27, a button-front, a long sleeve crew with striped forearms, a jersey tee written for band, cheer and the crew who are called up too, and a pullover hoodie for a cold fall night. Start here if you are buying for the senior.
The Escort Line: everyone walking beside them
The Escort Line dresses the family. The Escort Line family jersey carries the senior’s number with a role line above it: MOM, DAD, SIS, BRO, GRANDMA, GRANDPA, AUNT, UNCLE or FAMILY. There are ready-made jerseys for senior mom and senior dad, a youth jersey for little siblings in YXS to YXL, a grandparent tee in three role styles and a family crewneck sweatshirt. Start here when the whole row in the stands wants to wear one number.
Stage Walk: graduation day
Stage Walk is for the walk across the stage and the party that follows. The grad name jersey takes a name and the class year; there is also a tank jersey for warm June days, a raglan tee called Tassel Side, and the Now Walking cue card poster for the party table. Canadian families shopping for grad and Australian or New Zealand families shopping for a Year 12 leavers jersey will usually find what they need here or in The Walk.
The 27th: class days all year
The 27th is named for the habit of wearing the class jersey on the day of the month that matches the graduation year. For the Class of 2027, that is the 27th of each month. The shelf holds the 27th class day jersey, the last first day jersey tee, and two pieces shared with The Walk: the number 27 V-neck and the pullover hoodie. Start here if the senior is buying for themself.
Read It Out: posters, signs and banners
Read It Out holds what goes up around the night: the Now Walking cue card poster in 12×18, 18×24 and 24×36 inches, the Called Up yard sign in the same three sizes, and a gym wall banner in 2×4 or 3×6 feet. Frames, stakes and hanging hardware are not included unless the product page says so.
Finding the right product quickly
If you are not sure where to begin, answer three questions and follow the row that fits.
| Your situation | Shelf | Why |
|---|---|---|
| Senior night soon, buying for the senior | The Walk | Name and number jerseys with the cue card read-back |
| Mom, dad and grandparents want matching jerseys | The Escort Line | Role line plus the senior’s number on each jersey |
| A little brother or sister is walking too | The Escort Line | The Little Sib Youth Jersey in youth sizes |
| The senior marches in the band or cheers | The Walk | The Band, Cheer and Crew jersey tee, or any name jersey |
| Graduation or a grad party in June | Stage Walk | Grad name jersey, tank, raglan and the party poster |
| The senior wants a class jersey for school days | The 27th | Class day designs worn on the 27th of each month |
| Something for the lawn or the gym wall | Read It Out | Poster, yard sign and banner sizes |
Every product page shows colour pairs as buttons. The range uses pairs such as Navy & Gold, Crimson & White, Royal & White, Forest & Gold, Maroon & Gold, Purple & Gold, Black & Gold, Orange & Black, White & Navy and Heather & Navy. Choose the one closest to the school; we do not print school names, mascots or logos.
Help pages and what each one is for
These pages answer questions. They are written in short sections so you can find your answer without reading the whole page.
- Help center: the front desk. Short answers on orders, shipping, returns, refunds, sizing, payment and privacy, with a link to the full page for each.
- FAQs: the questions families ask most, from long last names and apostrophes to leavers jerseys sent to Australia.
- Size guide: how to measure a shirt you already own, how to choose between two sizes, and how to size a whole escort line.
- Order tracking: enter your order number and email to see where your parcel is.
- Submit a ticket: send us a request with the details we need to answer in one reply.
- Contact us: our email, reply time and business address.
Policy pages and the numbers in each
Policy pages are where the exact numbers live. If a product page or a help answer gives a short version, the policy page has the full one.
| Page | What it covers | Key numbers |
|---|---|---|
| Shipping and delivery | Printing time, transit, countries, tracking, late parcels | 1-3 business days to print; 7-14 business days in transit; free shipping |
| Cancel or change an order | Fixing a typo, a size, a colour or cancelling | Within 24 hours of ordering, by email with the order number |
| Returns and exchanges | How to send something back, exchanges, damaged items | 60 days from delivery; free return label; no restocking fee |
| Refund policy | When and how money comes back, store credit | Refund sent within 7 days of receiving the return; store credit never expires |
| Payment methods | How payment works at checkout | Prices in US dollars; options shown at checkout |
| Privacy policy | What we collect, why, and your choices | Photos you send us are deleted 30 days after delivery |
| Terms of service | The rules for using the site and ordering | Governed by the law of California |
| Intellectual property policy | Original designs and how to report a concern | No school, team or brand marks printed |
| DMCA | Copyright notices and counter-notices | Sent by email |
Company pages
About Call Up explains the idea behind the store: the announcer’s cue card read on senior night, and why our product pages ask you to read the name back before you order. It also lists the five shelves and the numbers we work to. Our business address is Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, United States. It is a business address only, not a shop or a return address.
Finding order help in three steps
When something about an order needs attention, the fastest route depends on the clock.
- Within 24 hours of ordering: to change a name, number, size or colour, or to cancel, email support@callup.shop with your order number. The cancel or change page explains what can be changed.
- After it ships: follow the tracking email or use the order tracking page. If tracking stops moving or the parcel seems lost, contact us and we will help.
- After it arrives: if the size is wrong, the parcel is damaged, or you changed your mind, you have 60 days from delivery. Start on the returns and exchanges page.
We work by email only and reply within 24 hours on business days. Include your order number, the date of the night and, for damage, a photo.
Planning by the calendar
The site is busiest in a few windows, and knowing them helps you find the right shelf early. Late summer brings the last first day of school and the first 27th of senior year, so The 27th fills up. From October into early November, fall senior nights take over, and The Walk and The Escort Line are where most families start. Winter and spring senior nights follow the same pattern. From May into June, Stage Walk and Read It Out take the lead for graduation and grad parties.
Whatever the season, count back up to 17 business days from the date: 1-3 to print plus 7-14 in transit. It is an estimate for planning, not a promise of a delivery date. Full detail is on shipping and delivery.
Reading the site on a phone
Most families shop from a phone, often from the parking lot after practice or from the bleachers at an away game. The main menu leads to the five shelves, and the footer at the bottom of every page links to the help and policy pages listed here, so you are never more than two taps from an answer. On a product page, choose the size and colour, type the name and number where the product offers it, read the cue card preview, tick the read-back box, and only then add to cart. Size and shipping details for that product sit further down the same page. If any page is hard to read on your device, email us and tell us which one, and we will fix it.
When you are looking for one exact thing
Some visits are for a single answer. These shortcuts take you straight there:
- The last day to order for a given night: shipping and delivery, then count back up to 17 business days.
- What happens if the name is spelled wrong: cancel or change an order within 24 hours, otherwise returns and exchanges.
- Whether a 3XL costs more: the size guide; 2XL and 3XL add $2, 4XL and 5XL add $4.
- Whether one jersey is allowed: yes, always; see the FAQs.
- How to reach a person: support@callup.shop, the contact page or submit a ticket.
Countries we serve
Call Up ships from the USA to the United States, Canada, Australia and New Zealand, with free shipping on every order and no minimum. Prices are in US dollars. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country and are not something we control. If you are outside those four countries, we are not able to ship to you at present.