Terms of Service
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These terms are the agreement between you and Call Up when you use callup.shop or buy a senior night jersey, an escort line family jersey, a graduation name jersey, a poster, a yard sign or a banner from us. Call Up is located at 16326 Oak Springs Dr, Ramona, CA 92065, United States, and can be reached at support@callup.shop. By placing an order you accept these terms and the policies they point to. Nothing here takes away a consumer right that the law where you live says cannot be waived.
The terms in one breath
- Every item is printed after you order, with the name, number, year and role exactly as you typed them. There is no emailed proof; the read-back tick box is your check.
- Making takes 1-3 business days and delivery 7-14 business days. Both are estimates, never a promise tied to your senior night.
- Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum.
- You can cancel or change an order within 24 hours. You can return anything, personalised items included, within 60 days of delivery, with a free return label.
- These terms are governed by California law.
Who can buy and how the site may be used
You may use callup.shop to browse and to buy products for yourself, your family or a group you are organising, such as the parents of a senior class. To place an order you must be able to enter a binding contract where you live. Seniors under 18 are welcome to design a jersey, and we ask that a parent or guardian places or approves the order. If you open an account, keep your password private and tell us straight away if you think someone else has used it.
Please do not try to break the site’s security, flood it with automated requests, copy its pages with scraping tools, place orders with payment details that are not yours, or use the personalisation fields to print something unlawful, threatening or that belongs to someone else. We may refuse or cancel orders that do any of these things.
What you are buying
Our catalogue is organised around the night itself: The Walk for the senior’s own jersey, The Escort Line for the family walking beside them, Stage Walk for graduation, The 27th for the class jersey, and Read It Out for posters, yard signs and banners. Each product page describes what you get, the sizes and the colour pairs.
Product images are digital previews of our designs. The colours of a printed garment can look a little different from your screen, and a Navy & Gold jersey under stadium lights will not look identical to the same jersey on a phone at breakfast. We name our colour pairs to help you match your school colours, but we do not claim any exact shade match to a school’s own palette.
What is and is not in the box
Posters ship rolled and yard signs and banners ship rolled or flat. Frames, stakes and hanging hardware are not included unless the product page says they are. Sizes for posters are 12×18, 18×24 and 24×36 in; yard signs come in the same three sizes; banners come in 2×4 and 3×6 ft.
Personalisation: we print what you type
This is the clause that matters most on a personalised store, so here it is plainly. Every name field accepts up to 12 letters and prints in capitals. Names longer than 9 letters print smaller so they fit across the shoulders. Numbers run from 0 to 99. Class year is 2027 or 2028. Family roles are MOM, DAD, SIS, BRO, GRANDMA, GRANDPA, AUNT, UNCLE and FAMILY. Personalisation never costs extra.
Before you can add a personalised item to the cart, the product page shows your text on an announcer’s cue card and on the back of the jersey, and you must tick “I read the card back”. That tick is your confirmation that the spelling, spacing, apostrophes and hyphens are what you want. We do not email a proof and we do not correct spelling: if you type OCONNELL, we print OCONNELL, even if the family spells it O’CONNELL. If you find a mistake after ordering, email us with the order number within 24 hours and we will change it before printing.
You are responsible for the words you ask us to print. You confirm that you have the right to use them, which in practice means a person’s own name, a nickname they want called, a number and a family role. You may not type the name, nickname, mascot, slogan or logo text of a school, team, league, brand or character you do not own. We may cancel and refund any order that does, and our Intellectual Property Policy explains why.
Prices, taxes and duties
Prices are shown on each product page and confirmed at checkout before you pay. Adult sizes S to XL share one price; 2XL and 3XL add $2, and 4XL and 5XL add $4. Youth sizes YXS to YXL show their price when you select them. Shipping is free and there is no coupon to find.
We do not add sales tax at checkout. Orders to Canada, Australia and New Zealand may be subject to import duties or taxes set by the destination country. Those charges depend on that country’s rules and are not something we control or can predict for you.
If a price is plainly wrong because of a mistake on the site, or an item cannot be made after you order, we will tell you and either fix the order with your agreement or cancel it with a full refund.
Orders, payment and acceptance
When you place an order you are offering to buy those items. The order is accepted when we send the confirmation email. We may decline or cancel an order if payment cannot be verified, the address cannot be served, the personalisation breaks these terms, or we suspect fraud. In every one of those cases you are refunded in full.
The payment options available are shown at checkout, and the Payment Methods page explains how payment works. Payments are processed by the provider you choose there; we never store full card or account numbers.
Making, shipping and when risk passes
Every piece is printed after you order. Making takes 1-3 business days. Delivery then takes 7-14 business days, both inside the United States and to Canada, Australia and New Zealand. Your order ships from the USA. All shipping is free.
| Step | Estimate | What it means for you |
|---|---|---|
| Change window | 24 hours after ordering | Fix a name, size or colour by email with the order number |
| Making | 1-3 business days | Your jersey is printed to order |
| Delivery | 7-14 business days | Same estimate for US, Canada, Australia and New Zealand |
| Order-by rule of thumb | Up to 17 business days before the night | An estimate for planning, not a promised date |
Here is how that plays out. Senior night is on a Friday in late October. A mom orders on a Sunday three weeks before. Three weeks holds 15 business days, which sits inside the 17-business-day planning figure, so the parcel may arrive in time or may not. We say this up front because a delivery estimate cannot be a promise: weather, customs and peak post-season volume all move it. If your date is close, order as early as you can and see Shipping & Delivery for more detail.
We remain responsible for your parcel until it is delivered to the address you gave us. Please check that address carefully, apartment number included, because a parcel sent to an address typed wrongly at checkout may not be recoverable. If a parcel is late, lost or arrives damaged, contact us and we will help.
Changes, cancellations, returns and refunds
You can cancel or change an order within 24 hours of placing it by emailing the order number. A cancelled order is refunded in full. After that window, printing may already have begun, so changes are no longer possible, but returns still are.
You may return any product within 60 days of delivery, for any reason, including personalised jerseys. Call Up pays the return postage with a free return label, and there is no restocking fee. Once we receive the return, your refund is sent to your original payment method within 7 days. If you would prefer store credit, ask and we will issue it instead; store credit never expires. The full process is on our Returns & Exchanges page, the money side is on our Refund Policy, and the 24-hour window is explained on Cancel or Change an Order. Those pages are part of these terms.
Sizing
Adult jerseys are unisex in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Youth jerseys come in YXS, YS, YM, YL and YXL for little siblings in the escort line. If your senior is between sizes, or will wear the jersey over a hoodie on a cold night, the Size Guide explains how to choose. A size that does not fit can be returned under the 60-day policy.
Content you send us
If you email us a photo of a parcel or a note about how the night went, it must be yours to share and must not include anything unlawful. We use support photos only to resolve your request and delete them 30 days after delivery of the resolution. We will not publish anything you send without asking you first. If you send ideas or suggestions for new designs, we may use them without owing you payment.
Our designs and our name
The Call Up name, the cue-card layout, our jersey and poster designs, product photographs, descriptions and the code of this site belong to Call Up. You may share links and print pages for your own use, but you may not copy our designs or sell them. Our Intellectual Property Policy and DMCA page explain permitted use and how to report a concern.
Limits on our liability
We work to keep callup.shop available and correct, but we cannot promise it will always be online or free of errors. To the extent the law allows, we are not responsible for indirect or consequential losses, such as the cost of a ticket to an event or a missed photo. A delivery estimate missing a date is not, on its own, a breach of these terms, though you keep every return and refund right described above. Our total responsibility for an order is limited to what you paid for it. These limits do not apply to anything the law does not allow us to limit, including fraud or harm caused by negligence, and they do not reduce your statutory consumer rights in the United States, Canada, Australia or New Zealand.
Governing law and resolving a problem
These terms are governed by the laws of the State of California, United States. If you live outside California, any mandatory consumer protection law of your own state or country still applies to you. If something goes wrong, please write to us first. Nearly every issue, from a smudged number to a parcel stuck at the border, is sorted out faster by email than any other way.
Updates to these terms
We may revise these terms as the store changes. The version shown when you place an order is the one that applies to that order, and the date at the top of this page shows the latest edit.
Contact for questions about these terms
Email support@callup.shop; we reply within 24 hours on business days. Postal address: Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, US. You can also visit Contact Us or read how we handle your information in our Privacy Policy.