Order Tracking
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Enter your order number and the email address you used at checkout in the form above to see where your Call Up order stands. The rest of this page explains what each status means, how long each stage normally lasts, and what to do if the date of the night is getting close and the parcel is not. If something here does not match what you see, email support@callup.shop and we reply within 24 hours on business days.
Where an order goes, in order
- Printing: 1-3 business days after you order. Every item is printed after the order is placed.
- Delivery: 7-14 business days to the United States, Canada, Australia and New Zealand.
- Allow up to 17 business days from order to door. An estimate, not a guarantee.
- Free shipping on every order, shipped from the USA.
- Changes: within 24 hours of ordering, by email with the order number.
Finding your order number
Your order number is in the subject line and the first lines of the order confirmation email sent the moment you checked out. It is a short number, usually four or five digits. Look for an email from Call Up in your inbox, then in your spam, junk or promotions folder. If a grandparent or aunt placed the order on your behalf, the email went to their address, so ask them to look.
The form needs two things that match exactly:
- The order number, digits only, without a hash sign or spaces.
- The billing email address entered at checkout. If you have more than one address, try the one you use for school sign-ups and booster club emails; that is often the one typed in a hurry.
If the form says no order was found, check both for typos first. Still nothing? Email us with your full name, the name printed on the jersey and roughly when you ordered, and we will find it.
What each status means
Statuses in the form come from our store system. They tell you where the order is on our side. The table explains each one and what, if anything, you need to do.
| Status you see | What it means | What you should do |
|---|---|---|
| Pending payment | The order was started but payment has not been completed. | Nothing is printed yet. Complete checkout, or email us if you believe you paid. |
| Processing | Payment is complete and the order is in the print queue. This is the 1-3 business day stage. | Check the name, number and size in your confirmation email. Changes are possible within 24 hours of ordering. |
| On hold | We are waiting on something before printing, often a question we have emailed you. | Look for an email from us, including in spam, and reply. |
| Completed | The order has been printed and sent. It is on its way to you. | Watch for the shipping email. Allow 7-14 business days for delivery. |
| Cancelled | The order was cancelled, by your request or by us. | A cancellation is refunded in full, refund sent within 7 days. |
| Refunded | Money has been sent back to the original payment method. | Allow time for your bank to show it. Email us if it does not appear. |
| Failed | The payment did not go through, so no order was created for printing. | Try checkout again or use another payment option shown at checkout. |
Once the parcel is moving
When the order is sent, you receive a shipping email. Where the delivery service provides tracking details, they are included in that email. A parcel’s own updates usually follow a familiar pattern:
- Label created: the parcel is packed and waiting for its first scan. This can sit for a day or two before the first movement appears. That is normal.
- In transit: the parcel is moving between hand-offs. Updates can be quiet for several days, especially when it crosses a border on its way to Canada, Australia or New Zealand.
- Out for delivery: it is with the local driver and should arrive that day.
- Delivered: the parcel was left at the address. Check the porch, mailbox, building office and neighbours.
- Delivery exception or attempted delivery: something stopped the delivery, such as a missing unit number, no safe place to leave it or a closed building. Follow the instructions in the update, and email us if you are unsure.
A realistic timeline
To set expectations, here is a typical order for a fall football senior night on a Friday in late October. Mom places the order on a Sunday, three weeks ahead: 15 business days before the night.
| When | What you see | What is happening |
|---|---|---|
| Sunday evening | Order confirmation email, status Processing | The 24-hour change window is open. |
| Monday evening | Status still Processing | The change window has closed. Printing time begins. |
| Within 1-3 business days | Status Completed, shipping email | The jersey is printed and sent from the USA. |
| Next 7-14 business days | Parcel updates | The parcel travels to you. The earlier end of the range lands before the night. |
Fifteen business days is inside the range, but not the full 17. Most parcels do not take the maximum, but a family ordering this close is relying on that. If you are counting back from your own date, allow up to 17 business days, skip weekends and public holidays, and order earlier if you can. The full shipping picture is on our Shipping & Delivery page.
Escort line orders with several jerseys
When MOM, DAD, SIS and GRANDPA jerseys from The Escort Line are ordered together, they share one order number. The form shows one status for the whole order. The jerseys may travel in one parcel or more than one; if there is more than one, each one is covered by the same free shipping. If one parcel arrives and another has not yet, check the shipping email for each parcel’s details before writing in, and keep an eye on the porch for the second box.
If the jerseys were ordered in separate checkouts, for example grandpa ordered his own from another state, each order has its own number and its own status. Look each one up separately.
Posters, yard signs and banners
A poster, yard sign or banner from Read It Out ships rolled or flat. Rolled items and flat signs can travel differently from a folded jersey, so do not worry if they arrive on a different day from the jerseys in the same order. Frames, stakes and hanging hardware are not included unless the product page says so. If the poster is for a gym wall or the yard sign is for the morning of the game, plan to have a frame or stake ready from a local store.
When the night is close and the parcel is not
Email us early. Do not wait until the day before. Send:
- Your order number.
- The date and time of the event, for example “Senior night is Friday the 23rd, 7 p.m.”
- What the order status and the latest parcel update say.
We look at your order and reply within 24 hours on business days with an honest view of what is possible. If a parcel looks lost, stuck or late, contact us and we will help; that can include a replacement or a refund, depending on the situation.
If tracking says delivered but the parcel is not there, check with neighbours, a building office or family members who may have taken it in, then tell us the same day. The sooner we hear, the more options there are.
If a jersey arrives after the event
It happens, especially when a game is moved forward or an order was placed late. Every product can be returned within 60 days of delivery for any reason, personalised jerseys included, and we pay the return postage with a free return label. The steps are on our Returns & Exchanges Policy page, and the money side, refund sent within 7 days of receiving the return, is on our Refund Policy page. If you would rather keep the value for a younger sibling’s Class of 2028 night, store credit is offered on request and never expires.
Spotted a problem while tracking
The name in the confirmation email is wrong
If you are still within 24 hours of placing the order, email us with the order number and the correct text, exactly as it should print in capitals. Details are on Cancel or Change an Order. After 24 hours, the jersey is printed as typed, but it remains returnable within 60 days.
The address in the confirmation email is wrong
The same 24-hour window applies. Send the full corrected address. Once the parcel is moving, we cannot promise a redirect, but tell us anyway and we will see what can be done.
The size is wrong for the night
A jersey worn over a hoodie on a cold fall night may need one size up. Within 24 hours, we can change the size. After that, an exchange after delivery is the route. The Size Guide explains how to choose between two sizes.
Questions families ask while waiting
Can I see a proof of the jersey before it ships?
No. No proof is emailed before printing; we print exactly what is typed. The cue card and jersey back on the product page, with the “I read the card back” tick box, are the preview. Your confirmation email repeats the text, so read it once more when it arrives.
The status has said Processing for two days. Is something wrong?
Probably not. Printing takes 1-3 business days, and a weekend in the middle does not count. If it is still Processing after three business days, email us with the order number and we will check.
Can I pick the order up instead?
Orders are sent to the delivery address you enter at checkout, and shipping is free, so there is nothing to save by collecting one. If you have a special situation, email us and we will tell you what we can do.
Can I pay for faster delivery?
Checkout shows the shipping options for your address, and free shipping applies to every order. The surest way to get a jersey sooner is to order earlier, ideally 17 business days or more before the night.
Orders to Canada, Australia and New Zealand
Leavers jerseys and Year 12 jerseys bound for Australia and New Zealand, and grad jerseys for Canada, ship from the USA on the same free shipping, with the same 7-14 business day delivery estimate. Part of that trip is the border crossing, which is often the quietest stretch of the tracking history. Import duties or taxes depend on the destination country and are not something we control. If a notice asks for a payment on delivery, it comes from the border or postal authority in your country, not from us.
Keep your details safe
We will never ask for a password or full card number to look up an order. If you receive a message claiming to be from us that asks for payment to release a parcel, do not pay it; forward it to support@callup.shop and we will tell you if it is genuine. Our only support channel is email; we do not take orders or order questions by phone.
Still need help?
Email support@callup.shop with your order number and the date of your event. We reply within 24 hours on business days. Common questions are answered in our FAQs and Help Center, or you can submit a ticket.