FAQs

A name of up to 12 letters and a number from 0 to 99. You also pick the class year, 2027 or 2028, and on the Escort Line family jersey you pick a role: MOM, DAD, SIS, BRO, GRANDMA, GRANDPA, AUNT, UNCLE or FAMILY. Everything prints in capitals. There is no extra charge for any of it. The products with these fields are in The Walk, The Escort Line and Stage Walk.

Ask the senior. On the announcer’s card it is the name they want heard, and many seniors want the same name on the jersey. A last name is the classic choice for senior night; a nickname is common on class jerseys worn on the 27th. Some schools have rules about what can be worn at school events, so if the nickname is an inside joke, check before you order. We print what you type and do not change it.

Yes, up to 12 letters. Names longer than 9 letters print a little smaller so they still sit across the shoulders without wrapping. If the name is longer than 12 letters, choose the part the family uses, a shortened form, or the nickname. The preview on the product page shows how it sits before you order.

Yes. O’NEIL, SMITH-RIVERA and DE LA CRUZ all print exactly as typed, including the apostrophe, hyphen or space. Each of those characters counts toward the 12. Type it the way it appears on the senior’s own papers, then read it back on the cue card.

No. We print exactly what is typed. The check happens on the product page: the text appears on an announcer’s cue card and on the jersey back, and you must tick the “I read the card back” box before the jersey can go in your cart. Read it out loud once. It catches more than reading it in your head.

Email support@callup.shop with your order number and the corrected text within 24 hours of placing the order, and we will change it. After 24 hours the jersey may already be printing. Even then, it is covered by our 60-day return. See cancel or change an order.

No. All designs are our own, and we do not print school names, mascots, crests, logos or league marks, even on request. Pick the colour pair closest to your school instead, such as Navy & Gold, Crimson & White or Maroon & Gold, and the name and number make it unmistakably theirs.

It may, but three weeks is close. Printing takes 1-3 business days and transit is 7-14 business days, so the full journey can be up to 17 business days, which is about three and a half weeks. Three weeks from a Sunday is 15 business days. Order today rather than tomorrow, and read shipping and delivery. These are estimates, not a promise of a delivery date.

Count back up to 17 business days from the night, skipping weekends. For a Friday night, that lands on a Wednesday a little more than three weeks earlier. Ordering four weeks out gives you a comfortable margin, and graduation in June can be planned well ahead, so there is no reason to leave Stage Walk jerseys to the last month.

Yes, on every order to the United States, Canada, Australia and New Zealand. There is no minimum and no code to enter.

Orders ship from the USA. We deliver to the United States, Canada, Australia and New Zealand only. Transit is 7-14 business days to each of those countries.

Yes. One Year 12 or leavers jersey is a normal order here, with no cohort minimum. Import duties or taxes depend on your country and are not something we control. Your local customs office can tell you what applies.

When your parcel ships, you receive an email with tracking details. You can also enter your order number and email on the order tracking page. If tracking has not moved for a while, or the parcel seems lost, contact us and we will help.

Add the Escort Line family jersey four times, once per person, each with its own size, the senior’s number and its own role: MOM, DAD, SIS, GRANDPA. All four go in one order and ship together. If the little sister needs a youth size, the Little Sib Youth Jersey comes in YXS to YXL.

No. One jersey is enough, and you never need a class list, a committee or a group link.

Yes. Band, cheer, colour guard, managers and student trainers are called up on senior night too. The Band, Cheer and Crew jersey tee is designed for them, and any personalised jersey works for any senior, whatever they did on the night.

Adult unisex S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2, 4XL and 5XL add $4. Youth sizes are YXS, YS, YM, YL and YXL at one price. The size guide explains how to compare with a shirt you already own.

For a jersey worn as a keepsake and over other layers, most families pick the larger size. If it will be worn tucked under a gown or as an everyday class jersey, the size they wear in tees is the safer choice. Either way, a size exchange is covered by the 60-day return.

Yes, but size up so it does not pull across the shoulders. Or choose the Senior Night Pullover Hoodie in The Walk, which is made for exactly those nights.

The fabric and care details for each blank are confirmed by the store and shown on the product page once confirmed. We do not publish fabric or care claims we have not confirmed. If you need the detail before you order, for a sensitive skin or a dryer question, email us and we will tell you what is confirmed for that product.

Yes. You have 60 days from delivery to return any product, for any reason, personalised ones included. We send a free return label and charge no restocking fee. Full steps are on the returns and exchanges page.

We send your refund within 7 days of receiving the return, to your original payment method. Your bank may take a few more days to show it. If you prefer, ask for store credit instead; it never expires. See the refund policy.

Yes, within 24 hours of placing it. Email us with your order number and you are refunded in full. After that the order is usually in production, but the 60-day return still applies once it arrives.

Email a photo and your order number to support@callup.shop. We will put it right. Photos you send us are deleted 30 days after delivery of the resolution.

Many graduates wear the Stage Walk name jersey under an open gown, so the name and year show when the gown swings open on the walk across the stage. Check your school’s dress rules for the ceremony first; some ask for collared shirts or plain colours under the gown. The jersey then does double duty at the grad party afterwards.

At many schools, seniors wear their class jersey on the day of the month that matches their graduation year. For the Class of 2027 that is the 27th of every month, from the first day of senior year to the last. The jerseys in The 27th are made for those days, the last first day of school and pep rallies.

Use the same rule of thumb: up to 17 business days from order to door. Because the party date is usually known months ahead, order in April or early May and you have time for a size exchange if one is needed before the day.

Yes. The class year field on personalised jerseys offers 2027 and 2028, so pick the year the senior graduates with. The fixed-text designs, such as the number 27 V-neck, are printed for the Class of 2027 only.

Yes. Enter the senior’s address as the shipping address at checkout. The confirmation and tracking emails go to the email you used, so the surprise is kept. Double-check the house number and ZIP or postcode, since we ship to the address exactly as entered.

Yes, for unpersonalised jerseys and for personalised ones too. Keep the one that fits and send the other back within 60 days of delivery with the free return label. It is a sensible move when the night is close and there is no time for an exchange.

The Now Walking cue card poster comes in 12×18, 18×24 and 24×36 inches. The Called Up yard sign comes in 12×18, 18×24 and 24×36 inches. The gym wall banner comes in 2×4 or 3×6 feet. They are all in Read It Out.

Not unless the product page says so. Posters ship rolled or flat, and frames, stakes and hanging hardware are not included otherwise. Plan to pick up a frame or tape for the gym wall locally.

The payment options available are shown at checkout. Prices are in US dollars. More on the payment methods page.

No sales tax is added at checkout. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country and are not something we control.

No. You can check out with your email and address. Your confirmation email has your order number, which is all you need for tracking, changes or returns. How we handle your details is in the privacy policy.

No. We work by email only, so there is always a written record of what you asked and what we agreed. Use support@callup.shop or the submit a ticket page.