Payment Methods
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This page explains how paying for a Call Up order works: where you see the payment options, when you are charged, what the total includes, how your details are protected and what to do when a payment does not go through. The payment options available for your order are shown at checkout, before you confirm anything. If a question about paying is not answered here, write to support@callup.shop; we reply within 24 hours on business days.
Paying, at a glance
- Options: the payment options available are shown at checkout, before you pay.
- Currency: all prices are in US dollars.
- What the total includes: the items, any size surcharge, and free shipping. Personalisation costs nothing extra.
- Charged: when you place the order.
- Refunds: back to your original payment method, sent within 7 days of receiving a return; cancellations refunded in full.
- Never by email: we will never ask for card details, passwords or payment by email.
Where to find the payment options
Add your jersey, poster or sign to the cart and go to checkout. After the delivery address, the checkout page shows the payment options available for your order. Choose one, follow the on-screen steps and confirm. That page is the only place where payment is taken.
We keep this page free of logos and brand lists on purpose. The options can change over time, and the checkout always shows what is actually available at the moment you order. If you need a particular way to pay and do not see it, email us before ordering and we will tell you what is possible.
We do not take payment by email, in a chat message, by phone or through a link sent by anyone other than the checkout itself. If you are asked to pay any other way, treat it as suspicious and write to us.
What you pay for
The total at checkout is made of three parts, and only three:
| Part of the total | How it is worked out | Example |
|---|---|---|
| Item price | The price shown on the product page for the size and options chosen | A jersey from The Walk in size L |
| Size surcharge | 2XL and 3XL add $2; 4XL and 5XL add $4; adult S to XL and youth YXS to YXL add nothing | A DAD jersey in 3XL adds $2 |
| Shipping | Free on every order to the United States, Canada, Australia and New Zealand, no minimum, no coupon | $0 |
There is no separate charge for the name, number, class year or family role. Personalisation is part of the price. An Escort Line order for MOM in M, DAD in 2XL, SIS in youth S and GRANDPA in 4XL costs four jersey prices, plus $2 for the 2XL and $4 for the 4XL, plus nothing for shipping. The cart and checkout show each line, so you can check it before you pay.
Prices are in US dollars
Every price on callup.shop is in US dollars. Families in Canada, Australia and New Zealand pay the same US dollar price. Your bank or payment provider converts the amount into your own currency, at its own rate, and may add a foreign transaction fee. That rate and any fee are set by your bank, not by us, and they appear on your statement rather than at our checkout.
Import duties or taxes on a parcel arriving in Canada, Australia or New Zealand depend on the destination country and are not something we control. They are not part of our checkout total. If you want to know what may apply to a leavers jersey or a grad poster, check with the customs or border agency in your country before ordering.
When the charge happens
Your payment is taken when you place the order. That is also the moment the order joins our print queue: nothing is pre-printed, and printing begins within 1-3 business days. Paying at checkout is what makes it possible to print and send in time for a senior night.
Within 24 hours of placing the order, you can still cancel or change it by email with your order number. A cancellation is refunded in full, with the refund sent within 7 days. If a change lowers the total, for example a jersey moves from 5XL to XL and the $4 surcharge drops away, the difference is refunded. If a change raises the total, we tell you the amount and how to pay it before anything is printed. See Cancel or Change an Order.
One order, several payers
Escort line orders often involve more than one wallet. Grandma pays for her jersey, the parents cover theirs, the senior chips in for a yard sign. One checkout takes one payment, so you have two simple choices:
- One order, one payer: one person orders every jersey from The Escort Line and the family settles up among themselves. This keeps every jersey in one order number.
- Separate orders: each person places their own order with their own payment. Make sure every order uses the senior’s same number and the same colour pair, so the walk matches.
Separate orders each have their own 24-hour change window and their own order number, so if a detail changes, every buyer needs to write in.
Paying for a gift
An aunt in Toronto buying a leavers jersey for a niece in Auckland, or grandparents in Arizona buying a Stage Walk jersey for a June graduation in Ohio: the payer and the wearer are often in different places. At checkout, the billing details belong to the person paying and the delivery address belongs to the person wearing. The two do not need to match. The order confirmation goes to the payer’s email, so forward it to the family if they will want to follow the parcel. Any refund later goes back to the person who paid, unless they ask for store credit instead.
Your receipt
The order confirmation email is your receipt. It lists each item, the size, the personalisation exactly as it will print, any size surcharge, free shipping and the total charged. If a booster club or parent group reimburses families for escort line jerseys, this email shows exactly what was bought and what it cost. If you need it sent again, or need the total for several family orders listed together, email us with the order numbers and we will help.
Keeping your payment details safe
The whole site uses an encrypted HTTPS connection; look for the padlock in your browser bar. Payment details are entered into the secure payment step at checkout and handled by the payment provider. We do not need your full card number, and we will not ask for it in any message.
Your bank may ask you to confirm a payment, for example with a code sent to your phone or a prompt in your banking app. That step comes from your bank, not from us, and it is there to protect you.
The details you give at checkout, such as your name, email and address, are used to print, send and support your order. How we handle personal information is explained in our Privacy Policy.
When a payment does not go through
If checkout shows a payment error, no order is placed for printing, and nothing is printed. Common reasons:
- The billing address or postal code does not match what your bank has on file.
- The card or account has expired, or the details were mistyped.
- Your bank paused the payment as unusual, which can happen with a first purchase from a new store or a payment in US dollars from outside the US.
- The payment session timed out while you were checking the senior’s number with the roster.
Check the details and try again, or choose another payment option shown at checkout. If your bank blocked the payment, a quick message to them usually clears it. If the order status shows Pending payment or Failed on our Order Tracking page, the order has not been completed.
If you see a charge but no confirmation email, check your spam folder first, then email us with the date, the amount and the name on the payment. Do not place a second order until we have replied, so that you are not charged twice.
Duplicate or unexpected charges
If the same order appears twice on your statement, email us with both amounts and dates. A pending authorisation that disappears on its own after a few days is common and is not a second charge. A completed duplicate is refunded in full, with the refund sent within 7 days of confirming it.
If a charge looks wrong, please write to us before opening a dispute with your bank. Most issues are settled by email in a single reply, and writing to us first does not take away any right you have with your bank or payment provider.
Order checks before printing
To protect families from fraud, we may occasionally ask a question about an order before it is printed, for example to confirm a delivery address. If that happens, the order status may show On hold and we will email you. If a payment cannot be confirmed, the order is cancelled and refunded in full.
Refunds and store credit
Refunds go back to the original payment method. For returns, the refund is sent within 7 days of receiving the return; every product can be returned within 60 days of delivery for any reason, with return postage paid by us. Store credit is offered on request instead of a refund, and it never expires, which suits families with a younger sibling in the Class of 2028. The details are on our Refund Policy page.
Discounts
Shipping is already free with no coupon needed, so there is no shipping code to hunt for. If a discount code is ever offered, it is entered at checkout and the reduced total is shown before you pay. Store credit from a return can be applied to a new order; email us if you need help using it. Promotion terms are covered in our Terms of Service.
A quick pre-payment checklist
Paying is the last step, so it is the last chance to catch a problem before printing starts. Before you confirm:
- Read the name on the cue card back, out loud, and tick “I read the card back”. We print exactly what is typed, in capitals.
- Check the number, from 0 to 99, against the roster.
- Check the class year: 2027 for this year’s seniors, 2028 for next year’s.
- Check each size, especially if a jersey will be worn over a hoodie on a cold night. The Size Guide helps.
- Check the colour pair against the school’s colours, and the delivery address, including any unit number.
Questions about paying
Email support@callup.shop with your order number, if you have one. We reply within 24 hours on business days. Never include a card number, security code or password in your email; we will never ask for them. Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, United States. More help is in our Help Center.