Shipping & Delivery
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A senior night has one date, and it does not move. This page tells you how a Call Up jersey, poster, yard sign or banner travels from our print queue to your door, what that trip costs (nothing), how many business days to allow, and what to do if the parcel is running behind the night. It covers every order placed on callup.shop. Anything not answered here, write to support@callup.shop and a person replies within 24 hours on business days.
Delivery in five lines
- Printing first: 1-3 business days. Nothing is pre-printed; your name and number go on after you order.
- Then the trip: 7-14 business days to the United States, Canada, Australia and New Zealand.
- Order-by rule of thumb: allow up to 17 business days in total before the night. It is an estimate, not a guarantee.
- Cost: free shipping on every order, no minimum and no coupon code.
- Ships from: the USA, to four countries only: the United States, Canada, Australia and New Zealand.
Why your jersey is not sitting on a shelf
Every item in the store is made to order. A jersey from The Walk does not exist until you type the name the announcer will read, pick the number, choose the class year and tick the read-back box. Only then does it join the print queue. That is the reason for the 1-3 business days before anything moves: it is printing time, not waiting time.
Business days are Monday to Friday, not counting public holidays. An order placed on a Saturday afternoon starts its count on Monday morning. An order placed at 11 p.m. on a Tuesday counts from Wednesday. If you are counting backwards from a Friday night game, count only weekdays.
Because we print exactly what is typed, nothing is held back for a proof. No proof is emailed before printing, so your order does not stall waiting for an approval reply. The check happens on the product page, before you pay, when you read the cue card back. Once the order is placed, the clock starts.
How long the whole trip takes
Add the two parts together: printing, then transit. The table shows each destination. Every row is free, and every figure is in business days.
| Destination | Shipping cost | Printing | Transit | Estimated total |
|---|---|---|---|---|
| United States | Free | 1-3 | 7-14 | 8-17 |
| Canada | Free | 1-3 | 7-14 | 8-17 |
| Australia | Free | 1-3 | 7-14 | 8-17 |
| New Zealand | Free | 1-3 | 7-14 | 8-17 |
These are estimates. Weather, holiday volume and local delivery conditions can stretch a trip, and we cannot promise that a parcel lands on a particular day. What we can do is tell you honestly how long to allow, and answer quickly if something looks slow.
Working back from the night
Here is how one family planned. A softball senior night falls on Friday, April 23, 2027. Counting back 17 business days lands on Wednesday, March 31. Ordering on or before that Wednesday gives the full 3 days of printing plus the full 14 days of transit. Ordering earlier still gives breathing room for a size swap if a jersey does not fit. Ordering later is possible, and many parcels arrive in less than the maximum, but you are then relying on the faster end of the range.
For a fall football night or a winter basketball night, do the same sum. Look at the date in the athletic schedule or the booster club email, count back 17 weekdays, skip any public holiday in between, and order by that day. If your senior is in the band, cheer, colour guard, or is a team manager or student trainer, check their own recognition date: it is not always the same night as the team’s.
Graduation and the 27th
A Stage Walk name jersey worn under an open gown, or a jersey for a June grad party, follows the same timeline. Graduation dates are usually published months ahead, so this is the easiest deadline to beat. Jerseys from The 27th collection for the class jersey day, the last first day or a senior sunrise work the same way: printing, then transit, about 17 business days at the outside.
Where we deliver, and from where
Orders ship from the USA. We deliver to four countries only: the United States, Canada, Australia and New Zealand. Checkout will not offer a shipping option for any other country. If you are buying for a cousin abroad, ship to a family address in one of the four countries instead.
Australian and New Zealand families often know this item as a leavers jersey or a Year 12 jersey. The product is the same: a name, a number and a class year on the back. Canadian families may be ordering for grad rather than senior night. Each of these parcels travels on the same free shipping, with the same 7-14 business day transit estimate.
We deliver to home and work addresses. If you plan to use a P.O. box, a military address or a forwarding service, email us before ordering and we will tell you whether we can send to it. School addresses work too, but a front office closed for spring break cannot sign for anything, so think about the calendar before you choose one.
Free shipping, with no strings
Shipping is free on every order to all four countries. There is no order minimum, no code to enter and no cheaper tier hidden behind a faster paid one. A single youth XS jersey for a little brother ships free, and so does an order of four Escort Line jerseys, a poster and a yard sign.
The price you see on the product page is the price for the item. Size surcharges are the only additions: 2XL and 3XL add $2, and 4XL and 5XL add $4. Personalisation is included at no extra charge. Checkout shows the total before you pay.
What arrives, and how it is packed
Jerseys and the Escort Line
When the whole family orders from The Escort Line in one checkout, MOM, DAD, SIS and GRANDPA jerseys are printed as one order. They may travel in one parcel or more than one, depending on size and packing. If your order is split, each parcel is part of the same free shipping, and you never pay for the second box.
Posters, yard signs and banners
Posters, yard signs and banners from Read It Out ship rolled or flat, depending on the product. Frames, yard stakes and hanging hardware are not included unless the product page says so. Plan to pick up a stake or a frame locally if you want the sign on the lawn the morning of the game. Sizes are 12×18, 18×24 and 24×36 inches for posters and yard signs, and 2×4 or 3×6 feet for banners. Larger rolled items can take a different route through the delivery network than a folded jersey, so do not be surprised if they arrive on different days.
Your address, spelled right
We spend a lot of words asking you to spell the name on the back correctly. The name on the parcel matters too. Before you pay, check the street number, the unit or apartment number, the ZIP or postal code, and in Australia and New Zealand, the suburb. A missing unit number is the most common reason a parcel wanders.
Spotted a mistake? You have 24 hours from placing the order to change it. Email support@callup.shop with your order number and the correct address. Our Cancel or Change an Order page explains the 24-hour window in full. After printing has begun, or once the parcel has left, write to us anyway; we will tell you what can still be done, but we cannot promise that a parcel in transit can be redirected.
If a parcel is sent back to us because the address could not be delivered, we contact you by email to confirm the right address and agree on next steps.
Following the parcel
You receive an order confirmation email when you check out, and another email when your order ships. Keep both; the order number on them is what we need if you write in. The Order Tracking page lets you look up the status of your order with your order number and the email address used at checkout.
Early in a trip, the status can sit unchanged for a day or two while the parcel moves between hand-offs. That is normal. A parcel heading to Perth, Auckland or Halifax will spend part of its 7-14 business days crossing borders, and updates can be quiet during that stretch.
When the night is close and the parcel is not
Write to us. Do not wait for the night itself. Send your order number and the event date, and we will look at where the order is and tell you plainly what the options are. If a parcel seems lost, late or stuck, contact us and we will help; we will work with you on a replacement, a refund or another fix that suits the situation.
A few things that genuinely help:
- Put the event date in your first email, for example “Senior night is Friday, April 23.” It lets us judge urgency at a glance.
- Check with neighbours, the building office or a family member who may have taken the parcel in.
- If tracking says delivered but there is nothing on the porch, tell us the same day.
Remember that every product can be returned within 60 days of delivery for any reason, including personalised jerseys. If a jersey arrives after the night has passed and you no longer want it, our Returns & Exchanges Policy explains how to send it back with a free return label.
A parcel that arrives damaged
Open the parcel when it arrives, not on the morning of the night. Hold the jersey up, check the name and number, and unroll the poster or sign. If anything is damaged, or the print does not match what was typed at checkout, email us with your order number and a photo of the problem. Photos you send us are deleted 30 days after delivery of the resolution. We will sort it out with a replacement or a refund, and you will not pay to send anything back.
How refunds are calculated and when the money is sent is covered separately on our Refund Policy page.
Duties, taxes and border crossings
Prices are in US dollars. Because orders ship from the USA, parcels to Canada, Australia and New Zealand cross a border. Import duties or taxes depend on the destination country and are not something we control. Our prices and free shipping do not include any such charges. If you are unsure what applies to a leavers jersey or a grad poster arriving in your country, the customs or border agency for that country is the place to check before ordering.
For orders delivered inside the United States, no import duty applies, and the total you see at checkout is the amount you pay us.
Busy seasons
Late September through October is the heart of fall senior nights, and late January through February brings winter sports. April and May fill up with spring sports and graduation. The 1-3 business days of printing and 7-14 business days of transit are the figures we plan around in every season, but the earlier you order in a busy month, the more room there is if anything needs fixing. If you can, order the moment the athletic schedule or booster club email confirms the date.
Questions before or after you order
Email support@callup.shop with your order number, if you have one, and the date of the night. We reply within 24 hours on business days. Our FAQs and Help Center cover the most common questions, and the Size Guide helps you choose between two sizes so the first jersey is the right one.