DMCA
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Call Up draws its own jerseys, cue cards, posters, yard signs and banners for senior night and graduation. We expect the same respect for creative work from everyone whose words or images appear on callup.shop. This page is for copyright owners who believe something on our site copies their work, and for customers whose content was taken down and who think it was a mistake. It follows the notice-and-takedown process of the U.S. Digital Millennium Copyright Act. Trademark questions, such as a school name typed into a personalisation field, are handled on our Intellectual Property Policy page.
Copyright notices at a glance
- Send notices by email to support@callup.shop with the subject “Copyright notice”, or by post to 16326 Oak Springs Dr, Ramona, CA 92065, US.
- Include the six items listed below; a complete notice lets us act without back-and-forth.
- We confirm receipt within 24 hours on business days and review the notice promptly.
- If the claim is valid, the material comes down and you are told by email.
- A person whose content was removed can send a counter-notification.
What can be reported here
Everything a visitor can see on callup.shop falls under this page. That includes the artwork on our product images, the jersey back layouts, the cue-card graphic that shows a senior’s name before checkout, poster and banner designs, product descriptions, help pages, and any blog articles we publish. If we ever display customer content, such as a photo or a written note that a family sent us and agreed to share, that is covered too.
Some things are not copyright matters, even though they can feel similar. A short phrase such as a class motto, a plain number, a typeface style or the idea of a “senior night jersey” is generally not protected by copyright. A school’s name, nickname or crest is usually a trademark question rather than a copyright one. If you are unsure which applies, send your concern anyway and tell us what you own; we will route it to the right process.
How our designs are made
Our catalogue is built from original artwork: block lettering for names and numbers, colour-pair layouts that echo school colours without copying any school’s marks, and ceremony graphics like the announcer’s card and the programme page. We do not use photographs of students, and no product asks a customer to upload an image. That keeps the risk of copied material low, but it does not make it zero, which is why this process exists.
What a complete notice includes
The law sets out what a valid notice must contain. Please include each item; leaving one out usually means we have to write back before we can act.
- Signature. A physical or electronic signature of the copyright owner or of someone authorised to act for them. A typed full name at the end of an email counts as an electronic signature.
- The original work. A description of the copyrighted work you say was copied, such as an illustration, a photo or a passage of text. A link to where it is published helps.
- The material on our site. The exact URL of each product or page, and where on the page the material appears, for example “the second image on the Forest & Gold yard sign, 18×24 in”.
- Your contact details. Your name, postal address, telephone number and email address, so we can reach you and, if needed, so the person who posted the material can respond.
- Good-faith statement. A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law.
- Accuracy statement. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner.
If you are writing for a client, an artist or a company, please say so and name the rights owner.
Where to send it and what to expect
| Stage | What happens | Timing |
|---|---|---|
| You send the notice | Email with subject “Copyright notice”, or post to our Ramona, CA address | Any day |
| We confirm receipt | Reply from support@callup.shop confirming we have it, or asking for a missing item | Within 24 hours on business days |
| Review | We compare the two works and check who posted the material | Promptly after a complete notice |
| Action | Valid claim: the image, design or text is removed or disabled, and the product may be withdrawn | As soon as the review is finished |
| Follow-up | You receive an email confirming what was removed | Same day as the action |
Email is the fastest way. Post sent to 16326 Oak Springs Dr, Ramona, CA 92065 is read, but it takes longer to arrive and be scanned. Please do not send notices through any other channel; Call Up has no phone line and does not take notices through social media.
When the material is ours and when it came from someone else
If the material is part of Call Up’s own design work, we remove it, check our other products for the same element and correct them too. If a design was withdrawn while orders were already in production, those orders are paused and the buyers are contacted, refunded in full or offered a different design.
If the material was supplied by a customer, for example a photo that a family sent us with permission to show it, we take it down and let that person know. We share a copy of your notice with them so they can respond, and we withhold your personal contact details where the law permits.
What removal does not mean
Removing material after a notice is a step required by the process, not an admission that it infringed. If the person who supplied it disagrees, they can use the counter-notification route below, and the question can then be settled between the two parties.
Counter-notification for removed content
If something you supplied was removed and you believe that happened by mistake or because the material was misidentified, you can ask for it to be restored. Your counter-notification must contain:
- your physical or electronic signature;
- a description of the material that was removed and the URL where it appeared before removal;
- a statement, under penalty of perjury, that you believe in good faith the material was removed as a result of mistake or misidentification;
- your name, address and telephone number;
- a statement that you consent to the jurisdiction of the federal district court for your address, or, if you are outside the United States, any judicial district in which Call Up may be found, and that you will accept service of process from the person who sent the original notice or their agent.
Send it to support@callup.shop with the subject “Copyright counter-notice”. We forward a valid counter-notification to the person who filed the original notice. Under the law, the material may be restored 10 to 14 business days after that, unless the original complainant tells us they have filed a court action to stop the use.
A notice, start to finish
To make the process concrete, here is how a typical case would run. An illustrator finds that the background pattern on one of our Read It Out banners, the 3×6 ft Maroon & Gold version, looks like a texture she sells as a digital download. On a Tuesday she emails a notice with the subject “Copyright notice”, a link to her listing, the URL of our banner, a description of which part of the image she means, her contact details and the two required statements, signed with her typed name.
By Wednesday she has a reply confirming receipt. We compare the files, check where our texture came from and look at every other product that uses it. If her claim holds, the banner image is taken down and the design is pulled from the shop. Families who had already ordered that banner and were waiting for it to be printed are emailed, offered a different design in the same colours, or refunded in full. The illustrator receives an email listing what was removed. If our records show the texture was drawn from scratch, we explain that to her in writing, with the evidence, and she can decide what to do next.
Details that speed things up
- A direct link to your original work, with the date it was first published if you know it.
- A screenshot of our page with the copied area marked, in addition to the URL.
- If your work is registered with a copyright office, the registration number.
- One notice per rights owner; if you represent several artists, list each work separately.
Misleading notices
A takedown can withdraw a product from families a few weeks before their senior night, so we take accuracy seriously on both sides. Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material infringes, or that it was removed by mistake, may be liable for damages, including costs and attorney’s fees. If you are not sure whether something infringes, consider getting legal advice before sending a notice, and remember that fair use and similar exceptions may apply.
Repeat infringement
If we receive valid notices about content supplied by the same person more than once, we stop accepting content from them and may close their account. Call Up does not run a marketplace or host third-party sellers, so this mostly concerns material customers send us to share.
Notices from outside the United States
We sell to Canada, Australia and New Zealand as well as the United States. If you own rights under the copyright law of one of those countries, you are welcome to use this same process. Tell us which country’s law your rights arise under; the six items above give us what we need in nearly every case. Notices written in English reach a decision fastest; if yours is in French, please include a short English summary so nothing is lost in translation.
Questions that are not takedown notices
Not every message about copyright is a complaint. A designer may want to know whether a poster layout can be credited, or a family may ask whether they can post a photo of their senior’s Stage Walk jersey online. You are always welcome to share photos of your own jersey on the night. For permission to reuse our artwork itself, or for any other question, write to us and say what you have in mind.
For a customer question about an order, such as a name you want changed or a jersey in the wrong size, a copyright notice is not the right route. Our Cancel or Change an Order page covers the 24-hour change window, and the Returns & Exchanges page covers the 60-day return.
Contact for copyright matters
Email support@callup.shop, or write to Call Up, 16326 Oak Springs Dr, Ramona, CA 92065, US. For anything else, visit Contact Us. Related reading: our Terms of Service and Privacy Policy.